OutLouderOutLouderRequest that a fast-talking representative repeats information and speaks more slowly so you can take notes.
Thanks for calling. To update your account, I'll need you to go to our website, click on the security tab, enter your temporary code which is 4-9-2-8-5-7, and then upload a copy of your ID.
I'm sorry, could you slow down a little bit? You're speaking a bit too fast for me.
Oh, I apologize! I'll slow down. Did you get the part about the website?
Yes, I have the website open, but I missed the temporary code. Could you repeat that last part for me?
Of course. The temporary code is 4-9-2-8-5-7. Do you have that written down now?
Yes, I've got it. 4-9-2-8-5-7. And what was the very last step you mentioned?
The last step is to upload a clear photo of your ID. Once you do that, the update will be complete.
Okay, thank you for your patience. I'll do that right now.