OutLouderOutLouderAsk a staff member to speak with a manager to resolve a request that requires higher authorization.
Excuse me, I'm having an issue with my refund request and I was hoping you could help me out.
I can certainly take a look at that for you. Do you have your receipt or order number?
Yes, here is the receipt. I know it's slightly past the thirty-day window, but the item was actually defective.
I see the problem. Unfortunately, our system automatically blocks any returns after thirty days. I'm not authorized to override that.
I understand it's a system rule, but since the product is broken, is there a manager available who can authorize this?
My supervisor is in the back office right now. I'm not sure if she can change the policy, but I can go ask her to come out.
That would be great, thank you. I'd really appreciate the chance to explain the situation to her.
No problem at all. Please wait here for a moment while I go find her for you.