OutLouderOutLouderConfirm a caller's name and address by asking them to spell out difficult words for your records.
Hello, thank you for calling. I'd like to update my contact information for my account, please.
Of course, I can help you with that. Could you start by giving me your full name?
Sure, it's Jonathan Abernathy.
Thank you. And what is the new address you would like to register?
The new address is 4520 West Quilderane Avenue, Apartment 4B.
I'm sorry, could you please pause for a moment? Could you spell that street name for me to make sure I have it right?
No problem. It's Q-U-I-L-D-E-R-A-N-E. Quilderane.
Got it, thank you. And just to confirm, that was Apartment 4B, correct?
Yes, that's right. Everything else stays the same.
Perfect. I've updated your records now. Is there anything else I can assist you with today?